Are you a looking for a full-time job in customer service?

Do you speak fluent Dutch?

ABOUT THE COMPANY

GANT is the future of American Sportswear and has been a pioneer of preppy style since 1949. Founded by the Gantmacher family in the college town of New Haven, Connecticut, GANT revolutionized the way the world dresses by creating American Sportswear icons. Today we continue to challenge convention and make clothes for the courageous, the curious and the creative - a community of people who believe you should never stop learning.

GANT enjoys a global presence in over 70 markets, with 600 stores, 4,000 selected retailers and with a team of 1500 employees globally. We strive to become employer of choice within premium lifestyle and are always looking for new passionate people to join their team.

ABOUT THE ROLE

As a Customer Service Agent for the Central European markets you will support customers mainly over phone and email. You will help GANTS customers before, during and after a purchase, Monday-Friday 10-18. You will be the first personal contact point to the brand.

Prior to the shifts, you will receive a 2 weeks onboarding, which will take place during the usual office hours Monday-Friday 9-17.

RESPONSIBILITIES

• Support customers with queries in relation to orders, products, stores or loyalty program, to name a few, within the tonality guidelines, which is done primarily via Service Cloud.
• Report any issues to the E-Commerce teams and the Customer Service Manager
• Handover cases and issues handled to the inhouse team

WHO ARE YOU?

To be successful in this role we believe that you speak the Dutch language fluently. Any additional languages, such as German, Swedish or English is also mandatory. It is an advantage if you have previous experience in customer service or working in digital platforms.

But most importantly we believe that you are:

• A solution-oriented fast learner who can handle digital platforms

• Service minded and friendly

• Communicative and not afraid to ask for help

Does this sound like something for you? We look forward to your application.

OTHER INFORMATION:

Start: As per agreement
Location: Stockholm, Hybrid solution
Employment form: This is a full-time consultancy position where you will be hired as a consultant through A-hub.

For questions regarding the position please contact Julia Nilsson at julia@a-hub.se