We are looking for a warm, service-minded Customer Success Manager for our amazing team at Avinode Group. As a Customer Success Manager, you will be responsible for managing relationships and driving value for Avinode Group members. You are responsible for ensuring that each member gets value from our products, with outcomes leading to retention and advocacy across your portfolio.

You will be a part of a warm, inclusive and supportive workplace, where a bit of quirky humor is always welcome. Are you up for this exciting challenge?

What you will be doing

You will be a strategic advisor, leading the relationship and engagement of our customers while driving value with product optimization and user adoption. In this role, you will act as the voice of the customer and partner with Account Manager, and product and engineering teams to ensure customer feedback is heard. You will be expected to develop and maintain expertise and have knowledge of all the Avinode Group products. As well as identify customer churn risk and create recovery plans, working toward eliminating that risk. You will also be working closely with Account Managers to support renewals and expansion opportunities.

• You are responsible for managing customer health and product utilization, analyzing business data and identifying opportunities to drive further adoption of Avinode products.

• You continuously educate clients on industry trends and best practices, recommending relevant products to help them achieve their business goals.

• You communicate client needs internally by sharing process improvements, feedback and identified issues, helping establish the necessary resources and influence future product roadmap enhancements.

• You consistently log your activities and tasks and keep track of your cases in Avinode Group’s CRM system.

What you will bring along

You have 2+ years of experience in B2B SaaS account management or Customer Success Management, preferably within a technical product or complex industry. Experience or knowledge of the aviation industry, particularly in charter sales and/or crew scheduling, or experience in the FinTech industry, is a plus.

You enjoy creative problem-solving and finding solutions to get the job done. You are passionate about technology and excited about being part of a fast-growing SaaS company.

• You have a consistent track record of identifying customer needs and successfully implementing solutions.

• You are a natural leader with a determination to innovate and create an excellent customer experience.

• You are detail-oriented, flexible, adaptable and resilient, with a high level of accuracy.

• You are articulate and confident, with clear and concise verbal and written communication skills.

• You take an active interest in identifying opportunities to increase customer satisfaction and strengthen customer relationships.

• You are comfortable working from home but also value in-person interactions with colleagues.

What do we offer you?

We are proud to offer a workplace with high engagement, where creativity and curiosity are highly valued and your ideas are always welcome.

• Flexible work arrangements, allowing you to plan your schedule across different work locations.

• Competitive salary and benefits.

• Synergy events where colleagues from across the company come together to collaborate professionally and have fun.

• Great opportunities to develop your skills and learn new things through training and continuous development. We want to support your professional growth and ambitions.